Refund & Return Policy

Primebook accepts return requests only under the following circumstances:

• Product damaged during transit.
• Confirmed Dead on Arrival (DOA) or manufacturing defect where repair or replacement is not feasible.
• Any other circumstance required under applicable law.

Return requests must be raised within 7 calendar days from the date of delivery.

If your return is accepted, you may contact us via Call or WhatsApp at +91 96674 13981 to initiate the return process.

Upon receiving your request, we will promptly arrange the pickup of your Primebook laptop within 24 hours.

Please inspect your Primebook immediately upon delivery.

If you receive:

• A product damaged during transit,
• A wrong product,
• Missing accessories, or
• A Dead on Arrival (DOA) device,

Please report the issue to our Customer Support team as soon as possible.

Transit damage must be reported within 24 hours of delivery to be eligible for replacement or further evaluation.

Return, replacement, or refund will not be provided for:

• Physical damage reported after 24 hours of delivery.
• Accidental or liquid damage.
• Damage caused by electrical surge, misuse, or improper handling.
• Unauthorised repairs or product modifications.
• Rooted or modified operating systems.
• Unsupported applications, websites, banking apps, fingerprint devices, or third-party hardware.
• Cosmetic damage reported after delivery.
• Products found to have No Fault Found (NFF) after technical inspection.
• Change of mind.
• Incorrect product selection.
• Preference for another model, colour, or configuration.
• Performance expectations that are consistent with the published specifications.

All replacement requests are subject to technical verification by Primebook.

Where possible, our support team will first attempt to resolve the issue remotely. If remote troubleshooting does not resolve the issue and the product is confirmed to qualify under this policy, Primebook will arrange the next appropriate course of action, which may include repair, replacement, or return.

The final resolution will be determined after successful technical verification.

Replacement requests may be raised within 7 calendar days of delivery if:

• The product is confirmed as Dead on Arrival (DOA).
• A manufacturing defect is identified.
• The wrong product has been delivered.
• Essential accessories are missing from the package.
• The product has suffered transit damage reported within 24 hours of delivery.

All replacement requests are subject to successful technical verification by Primebook.

If your return request is approved, your refund will be processed to the original payment method after the returned product has been received and inspected.

Refunds are typically processed within 10 business days from the date of approval. However, the time taken for the amount to reflect in your account may vary depending on your bank or payment provider.