Privacy Policy

Floydwiz Technologies Private Limited, a private limited company with its registered office at 59 Ground Floor, Kundan Nagar, Laxmi Nagar, New Delhi-110092, India (hereinafter shall be referred to as “Company”, “Primebook”, “We”, “Us”, “Our” and terms of similar meanings) owns and operates the website ("Website"). The Company through the Website provides a range of services including but not limited to, providing access to products, operating system, digital devices, educational tools, software solutions, and customer support to enhance the digital learning experience (“Services”).

We are committed to protecting and upholding your privacy. This Privacy Policy describes how Primebook, in conjunction with the Terms, collects, uses, and protects your personal information while using its Website and other services. By clicking the “I agree” button and submitting your personal information, or in the case of minors, the submission of personal information by a parent or guardian, or with their permission, you acknowledge and accept the terms of this Privacy Policy.

This Privacy Policy does not apply to the websites of Our business partners, corporate affiliates, or any other third parties, even if their websites are linked to Our Website. We recommend You review the respective privacy statements of the other parties with whom You interact.

By accessing the Website or otherwise using the Services or the Website, You (hereinafter referred to as “You”, “Your”, “User”, “Guest/s” as applicable) expressly consent to Our collection, storage, use and disclosure of the Information (as defined hereunder) in accordance with the terms of this Privacy Policy.

As We update, improve and expand the Website, this Privacy Policy may change at Our sole discretion without notice, so please refer to it periodically as You will be deemed to be governed by the terms of such modified Privacy Policy, as it comes into effect from time to time. By using Our Website, You are deemed to have read, acknowledged and accepted all the provisions stated in this Privacy Policy, including any changes that We may make from time to time.

Please note: all information in this privacy notice applies to You unless otherwise indicated. In this Privacy Policy the term ‘Personal Data’ shall mean any data about an individual/ organisation/ company who is identifiable by or in relation to such data.

We encourage You to carefully peruse this Privacy Policy in conjunction with any supplementary and more detailed information that may be presented to You on various occasions when We gather or handle Personal Data on the Website. This will ensure that You are cognizant of the methods and objectives underlying the processing of Your Personal Data.

The terms capitalized and used herein but not defined shall have the meaning as ascribed to them in the Terms.

When accessing the Website, using any of its Services, or purchasing products from it, the Users are required to provide certain personal, non-personal and other information, as indicated below (such information and correspondences hereinafter collectively referred to as “Information”):

• User Information. When you visit our Website or make a purchase or sign up for Our newsletter, we may collect personal information such as your name, email address, phone number, shipping address, billing address, and shopping information including items you view, put in Your cart or add to Your wish list and payment details and other related information.
• Usage Data. We may collect information about how you interact with Our Website, including your activity, preferences, and engagement with the Website.
• Non-Personal Information. We collect non-personal information during Website visits, including domain, host, IP address, operating system, browser type, and internet service provider. This information is not personally identifiable.
• Permitted Information. Where you opt to provide any device permissions such as contact list, photos, camera, location, microphone, SMS, storage, and phone calls, the Company may retrieve, retain and use the data sourced through such device permissions.
• Automatic Information. For enhanced Website responsiveness, we utilize cookies and electronic tools to gather data on individual interests. This includes server logs with details like web requests, IP addresses, browser type, language, date, time, and unique browser identifiers primarily for user authentication.
• Mobile. When accessing the Website via mobile, we may obtain location and device information, using it to provide service-related suggestions if needed.
• User Communications. Emails and other communications sent to us are retained to process inquiries, respond to requests, and enhance services.
• Interactions. We collect data about how you use Primebook products. In some instances, this includes information you provide directly, such as when conducting searches. In other cases, this may include data we generate, such as error reports.

Examples of interaction data include:

• Device and usage data: Information about your device and the features you use. This includes data about your hardware and software, product performance, and configuration settings.
• Payment and account history: Information regarding items you purchase and related account activity.
• Browsing history: Details about the webpages you visit.
• Device, connectivity, and configuration data: Information about your device’s configuration, operating systems, installed software, product keys, IP addresses, and nearby networks, such as Wi-Fi access points.
• Error reports and performance data: Information about any issues or errors that arise while using Primebook products, including reports on software or hardware crashes.
• Troubleshooting and support data: Information you provide when seeking technical assistance, such as details about the Services you're using, your contact or authentication data, and the content of your communications. If you reach out for customer support, your phone calls, chats, or other communications may be monitored or recorded.
• Bot interactions: Data about how you use chatbots and virtual assistants, if any within Primebook products, including those from third parties.
• Interests and preferences: Data related to your preferences and interests, such as favorite sports teams, preferred programming languages, stock market preferences, or cities you monitor for weather or traffic updates. In addition to what you explicitly provide, your interests can be inferred based on your interactions with various services or websites using our technologies.
• Content consumption data: Information on media (such as TV shows, videos, music, eBooks, applications, and games) that you access through Primebook products.
• Searches and commands: Data on search queries or commands when using Primebook products, including interactions with any built-in or third-party tools.
• Voice data: Audio data, such as voice recordings for search queries, commands, or dictation, which may also capture background sounds.
• Text, inking, and typing data: Information related to your inputs through typing, inking, or text entry, including the placement of your stylus or inking instrument on the device.
• Images: Images and related metadata collected when you use image-based services, including photos you upload.
• Contacts and relationships: Data related to your contacts and interactions with others when using communication or productivity features within Primebook products.
• Social data: Information about your interactions and relationships with others, including your engagements (such as likes, comments, and events) involving individuals or organisations.
• Location data: Information about your device’s location, which could be precise (such as GPS data) or inferred (such as IP address or based on your account profile settings, including city or postcode).
• Other inputs: Data related to other inputs, such as button presses on a controller or data from sensors (e.g., step counters) depending on the Products you are using. If you participate in an event or competition, we may collect the data you provide during registration or through the event activities.
• Content: We may collect data from files and communications you create, upload, transmit, or receive using Primebook products. For example, if you send a file through a messaging platform, we will collect the content of the file to deliver it.
• Communications: This includes data from messages, emails, calls, meetings, or chat interactions, including audio, video, or text that you type, ink, or dictate.
• Photos, images, and media content: Information about media you store or process through our cloud or related services, such as photos, songs, videos, or documents.
• Additional Information. Logs, location details, survey responses, and optional details such as social background and affirmative action eligibility are also collected, along with information exchanged between Users and the Company, as well as data shared through linked social media accounts.

Please note:

• The provided list is illustrative, not exhaustive.
• Publicly available information is not considered sensitive.
• We do not ensure the accuracy or moderation of such content but reserve the right to remove offensive, discriminatory, or inappropriate material at our discretion.

We collect only the Information that We believe to be relevant and is required to provide effective Services that You voluntarily elect to provide Us. You may, at any instance, choose not to provide Us with the Information. However, in such a case We may not be able to offer You (partially or entirely, as the case may be) the Services provided by Us. Additionally, We collect Your Information in order to record, support and facilitate the provision of Services to You, including, via third parties whom You agree to engage with Us through the use of the Website, to assist You with insurance services, customer services, technical support issues, to follow up with You, to otherwise support Your relationship with Us and/or to prevent fraud and unlawful activities.

In case You choose to decline to submit any Information, We may not be able to provide You access to the Website or certain aspects of the Website. We will not be liable and/or responsible for the denial of access to the Website to You on account of the inadequacy of Information provided by You.

When You register with the Website, We may contact You from time to time about updates of Information to provide You such features that We believe may benefit/interest You.

The collected information may be utilized, stored, and processed by Us to deliver, personalize, measure, and enhance our products and Services and to establish and sustain a secure and trusted environment on the Website, including compliance with our legal obligations and adherence to our policies.

You provide Us consent that we may process, share, or otherwise transfer your Personal Data with partners and other third parties for the purposes specified in this Privacy Policy, Terms and applicable laws including trusted third parties who assist Us in operating Our Website, conducting Our business, or servicing You. We may also release Your information when We believe release is appropriate to comply with the law, enforce Our Website policies, or protect Our or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

We may process the Information You provide in the following manner:

• To provide you with the Services in order to perform our contract with You, including but not limited to, processing your payments, fulfilling Your orders, sending notifications to You related to Your account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage Your account, to arrange for shipping, facilitate any returns and exchanges and to enable You to post reviews.
• Facilitating your access to various features within the Website.
• Personalizing Your experience, enhancing Website features, and improving user-friendliness.
• Aggregating and anonymizing the gathered information to create statistical or analytical insights tailored to the requirements of the User.
• Complying with our Privacy Policy and applicable laws in information processing.
• Utilizing market research for product/service refinement and marketing purposes.
• Addressing criminal activities, fraud, and breaches of the Company's Terms.
• Analyzing information to suggest relevant products/services and improve Website functionality.
• Contacting you, customizing communication, and using provided email for updates and information.
• Preventing fraud, and illegal activities, and protecting Website security and integrity.
• Allowing customized messages from professionals, and partners, and publishing user-provided testimonials or reviews.
• Complying with legal obligations, and government authorities, resolving disputes, and troubleshooting.

To ensure the efficient operation of the Website and delivery of Services through the Website, We may share your Personal Data and Information with partners, administrators, vendors, agents, service providers, or affiliates in accordance with applicable laws.

We may avail third-party services to carry out tasks on Our behalf, such as hosting, data analytics, and customer support. These service providers will only have access to Your information as required to fulfil their duties and are bound to uphold the confidentiality of the information.

We partner with organisations or authorities pertinent to the various sectors to offer enhanced services or enhance the Website's features. In these instances, your Personal Data may be shared with these entities solely for collaborative purposes.

In cases of business disposition, such as mergers, sales or business acquisitions, we may transfer the collected information to the relevant third party.

The Company declares that it will not engage in any unauthorized use of Your Personal Data.

Access to Your Personal Data is restricted to employees requiring it for job responsibilities.

Disclosure circumstances include sharing with affiliates for internal business, and with third parties for legal, regulatory, or judicial requirements. In situations like mergers, acquisitions, or collaborations with third-party service providers and marketing partners, we ensure their obligation to safeguard Your Personal Data and comply with confidentiality commitments. Transfer of Personal Data beyond India's border adheres to pertinent data protection laws.

Your information will only be retained by Us for the length of time necessary to fulfil Our legal requirements or to fulfil Our obligations to You. When there are legal reasons to maintain the information, like an ongoing contractual relationship or accounting needs, or when there is a legal storage need, like bookkeeping regulations, we will be unable to delete Your information.

We retain Personal Data for as long as needed or permitted in light of the purpose(s) for which it was obtained and consistent with the applicable laws. The criteria for determining the duration for which We will keep Your Personal Data are as follows: (i) We will retain copies of Your Personal Data in a form that permits identification only for as long as it is necessary in connection with the purposes set out in this Privacy Policy, including for the length of time We have an ongoing relationship with You and provide the Website to You; (ii) if there is a legal obligation to which We are subject to (for example, certain laws require Us to keep records of Your transactions for a certain period of time before We can delete them); or (iii) keeping in view the legitimate interests of the Company (litigation or regulatory investigations).

We use reasonable security measures to protect Information from unauthorized access, maintain data accuracy and help ensure the appropriate use/disclosure of Information. We host the Website in a secure server environment that uses firewalls and other advanced technology to prevent interference or access from outside intruders.

We have implemented meticulous technical, organisational, and security protocols to avert the inadvertent loss, misuse, or unauthorized access, alteration, or disclosure of Your Personal Data. Furthermore, access to Your Personal Data is restricted to individuals such as employees, agents, contractors, legal counsels and selected third parties, only when essential for legitimate business purposes and on a need-to-know basis. These authorized entities will exclusively process Your Personal Data based on Our explicit instructions and are strictly bound by rules of confidentiality.

Additionally, We have established comprehensive procedures to address any suspected data security breaches. In situations where legal obligations dictate, We commit to promptly notify You and the relevant regulatory bodies of any suspected breaches.

The Company has appointed a Data Security Officer (“DSO”) who is responsible for overseeing the security of our Users' information. The DSO is tasked with implementing and maintaining robust security measures to protect against unauthorized access, disclosure, alteration, or destruction of User data. Additionally, the DSO is responsible for ensuring compliance with relevant privacy laws and regulations. The DSO works in collaboration with our internal teams and external security experts to continuously assess and improve our security practices, including encryption protocols, access controls, and incident response procedures. For inquiries or concerns regarding information security, please contact [•]. Our commitment to safeguarding the privacy and security of our Users' information is paramount, and the DSO plays a critical role in upholding this commitment.

The Website may include links to third-party applications/websites/Websites (“Third Party Portals”). Such third party portals or websites are governed by their respective privacy policies, which are beyond Our control. Once You leave our Website, the use of any information You provide is governed by the privacy policy of the operator of the Third Party Portal You are visiting. That policy may differ from Ours. If You can't find the privacy policy of any of these Third Party Portals, You should contact the relevant third party directly for more information.

You consent to us to share any Personal Data or personally identifiable information with third-party websites/advertisers/ad servers.

We may use third-party service providers to display ads on Our behalf across the internet and sometimes on this Website. They may collect anonymous information about Your visits to Our Website. They may also use information about Your visits to this and other websites to target advertisements for goods and services.

This anonymous Information is collected through the use of standard technology used by most major Websites or websites in the industry.

To use the Website, individuals must have attained the age of 18 years. In the case of the User is an authorised representative of an organisation, the authorized representative accessing the Website must also have attained the age of 18 years. However, where local laws require that You must be older for the Company to be able to lawfully provide the services over the Website to You then that older age shall apply as the applicable minimum age.

Where You are under the age of 18 (eighteen) years or the age of majority in Your jurisdiction, You must use the Website under the supervision of Your parents or legal guardians, wherein the parents or legal guardians shall be responsible for the Website access.

Cookies are small files containing a small amount of data, including an anonymous unique identifier, which are sent to your browser from a website and stored on your device's hard drive.

We utilize cookies to collect information for various purposes, including analyzing Website, Services, User engagement, and measuring promotional effectiveness. Kindly note that certain features of the Website may only be accessible through the use of cookies.

You have the option to instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, please note that if you choose to decline cookies, you may not be able to use some portions of Our Website, and certain features may not function as intended.

By using Our Website and agreeing to this Privacy Policy, you consent to our use of cookies in accordance with the terms outlined herein.

Users, having given consent, are entitled to request a comprehensive summary of their Personal Data from the Company. This includes details about the processing activities undertaken and information about entities with whom their data has been shared.

Users possess the right to correct, complete, update, or erase their Personal Data unless its retention is necessary for the original purpose or for legal compliance. The Company commits to erasing Personal Data upon User request unless specific legal obligations dictate otherwise.

Users have the right to access grievance redressal provided by the Company. However, Users are obligated to exhaust internal avenues for grievance resolution before approaching external bodies, such as the Data Protection Board of India or other legal proceedings before the courts, tribunals or any other authority.

When processing of Personal Data is based on User consent, the User can withdraw that consent at any time. The process for withdrawing consent should be as easy as the initial consent-giving process.

Users are obliged to comply with all applicable laws while interacting with the Company's services.

Users must refrain from impersonating another person when providing their Personal Data for any specified purpose.

Users are required to provide full and accurate information without suppressing any material details when submitting Personal Data for any documentation, unique identifiers, or proofs.

Users are prohibited from registering false or frivolous grievances or complaints with the Company or the Data Protection Board of India or any other authority.

Users should furnish only information that is verifiably authentic while exercising the right to correction or erasure under the provisions of the applicable law.

You may terminate your use of the Website at any time by unsubscribing the newsletter or by deleting the account if created during the purchase of any Service.

Provided, the Company may continue to maintain transaction records for record-keeping purposes and/or regulatory reasons. Deletion of the account or termination does not terminate your obligations undertaken prior to deletion or termination of the account. The Company may continue to retain a record of your activities or transactions made on the Website for regulatory and archival purposes.

The Company reserves the right to terminate or suspend Your access to the Website at any time and for any reason with one month’s prior notice.

There might be scenarios where We may not be able to execute account deletion, such as if there exists an outstanding payment, dispute, transactions suspected to be fraudulent, or unresolved claims attached to Your account. Notwithstanding, upon resolution of the obstruction preventing deletion, the relevant information is promptly deleted and cannot be retrieved thereafter. We may continue to retain certain information if deemed necessary for regulatory compliance, legitimate business interests like fraud prevention, enhancing user safety and security or fulfilling our legal and contractual obligations.

Other than as consented hereof, every request made to the User for consent with regard to the processing of the Personal Data shall be accompanied or preceded by a notice given by the Company to the User, informing the User of the Personal Data and the purpose for which the Personal Data is proposed to be processed. Further, the notice shall include the right to withdraw and the right to seek grievance redressal by the User.

The notice shall also include the manner in which the User may make a complaint to the Data Protection Board as may be prescribed under the provisions of law time being in force.

Safeguarding the security and confidentiality of Your Personal Data holds paramount importance for the Company, and substantial resources have been invested to ensure the protection and confidentiality of Your personal data. In engaging external service providers as processors, adherence to the Company's standards is mandated. Irrespective of the location of the transfer or storage of Your Personal Data, We undertake all reasonable measures to ensure the secure preservation of Personal Data.

Notwithstanding any other provisions contained hereunder, User acknowledges that the obligations related to confidentiality shall not pertain to any information which:

• is in the public domain or comes into the public domain through no wrongful act on the part of the Company; or
• is already known to the Company and/or its representatives as evidenced by their records at the time of disclosure by the User; or
• is received by the Company and/or its representatives on a non-confidential basis from a third party; or
• is received by the Company and/or its representatives from a third party without breach of any agreement by the Company; or
• is independently developed by the Company and/or its representatives without breach hereunder; or
• is approved for release by written authorization of the User; or
• is required to be disclosed by applicable laws or regulations, order of the court of competent jurisdiction or an appropriately empowered governmental, statutory or regulatory agency or under the rules of any stock exchange. In such a case of compelled disclosure, the Company will provide reasonable prior notice to the User and will request a protective order.

Our commitment extends to comply with the stipulations of the Information Technology Act, 2000 and Digital Personal Data Protection Act, 2023, and the associated rules or any other laws for the time being in force, assuring the protection and preservation of Your privacy. By accepting the terms of this Privacy Policy, You expressly acknowledge that the standards and practices implemented by Us are reasonable and adequate for the protection of Your Personal Data.

The Company may manage channels, pages, and accounts on various social media platforms to inform, assist, and engage with customers. The Company actively observes and archives comments and posts on these channels pertaining to its operations, aiming to enhance the quality of its products and services.

The Company is not responsible for any information posted by any person other than the Company on the Websites or any social media platform. The Company is only responsible for its own use of the Personal Data received through such Websites.

The Company does not store any account-related information or any credit/debit card details. Our Website may utilize third-party payment gateways to facilitate secure transactions. When you make a purchase or payment through our Website, you may be required to provide payment details such as UPI/credit/debit card information. Please note that we do not store any payment information on our servers. Your payment details are processed securely by our third-party payment service providers, and their use of your personal information is governed by their respective privacy policies. We recommend you to review the privacy policies of these third-party providers to understand how Your information is handled during the payment process.

In case any Personal Data is shared by You with the Company, which is not requested by the Company during registration, (whether mandatorily or optionally), the Company will not be liable for any information security breach or disclosure in relation to such information.