Refund & Return Policy

Note: Prior to purchasing a Primebook, please contact our customer support team at +919667413981 to verify app compatibility, website compatibility, or any other relevant factors for which you are considering the purchase. It is essential to confirm with our customer support team that all your anticipated use cases are supported by the Primebook before completing the purchase.

-After the purchase, the Primebook team shall not be held liable to issue returns based on the aforementioned reasons.

-Banking Apps, Mantra Devices/Fingerprint devices are not supported.

We enforce a 7-day return policy, granting you 7 days from the receipt of your item to request a return.

For a return to be deemed eligible, the item must remain in the same condition as received, inclusive of its original packaging. Additionally, a receipt or proof of purchase is required.

To initiate a return, you may contact us via Call or WhatsApp at +919667413981 (https://api.whatsapp.com/send?phone=919667413981&text=Hello).

Upon acceptance of your return, we will promptly arrange for the pickup of your Primebook Laptop within 24 hours.

Damages and Issues: Upon receiving your order, please inspect it thoroughly. Should the item be defective, damaged, or incorrect, please contact us immediately. This enables us to assess the issue and rectify it accordingly.

Exceptions / Non-returnable Items: Certain items cannot be returned, including but not limited to:

• -Physical damage was not reported within 24 hours of receiving the product
• -Customer dissatisfaction with the product
• -Damage caused by an electrical surge or user mishandling
• -Incompatibility with specific apps, websites, and external hardware not compatible with Primebook
• -If the box is damaged during delivery, your laptop will no longer be eligible for return

Replacement: In the event a customer requests a replacement, Team Primebook will endeavor to resolve the issue remotely. If remote resolution is not feasible, a replacement unit will be dispatched to the customer.

Should we be unable to resolve the issue, the customer will be duly notified, and a pickup will be scheduled.

Upon confirmation of the pickup, a new laptop will be dispatched within 24 hours.

Replacement Policy: Replacement of a product is permissible under the following circumstances:

1. 1. The customer may request a replacement within 7 days from the date of delivery.
2. 2. Replacement is feasible if the customer establishes that the product was delivered in a defective condition or sustained physical damage within 24 hours of receipt.
3. 3. A replacement unit may be provided if the customer establishes that the delivered product is not functioning properly within 7 days from the date of delivery.
4. 4. Should the received product not align with the site's depiction or specifications, this must be brought to the notice of our customer support team within 24 hours of receipt. The customer support team will then evaluate the complaint and make an appropriate decision.
5. 5. In instances of replacement, the entire product package, including the product and its accessories, must be intact for pickup arranged by us.
6. 6. A product will not be replaced under the following circumstances:
   • -Physical damage not reported within 24 hours of receipt
   • -Customer dissatisfaction with the product
   • -Damage caused by an electrical surge or user mishandling
   • -Incompatibility with specific apps, websites, and external hardware not compatible with Primebook -You can't return your laptop if the reason for return is a damaged box or slight wear and tear on the box.

Refund: Upon receipt and inspection of your return, we will notify you regarding the approval of your refund. If approved, the refund will be automatically processed via your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

If you choose to refuse delivery of a prepaid order (for reasons other than damage or receiving the wrong product), a refund will be processed. Please note that delivery charges will be deducted from the refund amount. Should more than 15 business days have elapsed since the approval of your return, please reach out to us at consumer.support@primeos.in.

Warranty Policy

• To claim the warranty, please connect with us on WhatsApp between 10 AM and 7 PM. To claim a warranty, it is necessary to follow all the required troubleshooting steps as instructed by our support agent.
• If the issue is not resolved over call or chat, we will arrange to pick up the device from your address.
• The Turnaround time (TAT) for picking up the faulty product unit is between 0-3 business days right from creating the AWB (Airway Bill) of our courier partners.
• Primebook warranty coverage shall be limited only to provide repairs & rectification of the fault reported. In case a replacement is provided, it will be done with an equivalent condition device only, with or without packaging & accessories.
• Usually, after issuing the replacement product, it takes around 1-6 (Depending on the location)  business days to deliver the shipment to your doorstep.
• While Primebook will make every effort to carry out repair at the earliest, we would like to make it expressly clear that we are under no obligation to do so in a specified period of time.
• During transit, Primebook is not liable for any wear and tear to the Primebook box. However, if any damage occurs to your laptop during transit, Primebook is fully responsible for it.
  

Primebook Warranty is not applicable in any of the following cases:

• In case of any damage to the product, repair by unauthorized persons, misuse detected, product attacked or damaged by house pests, rodents, pets, accidental or incidental damage, spillage of any kind of liquid on the device, device subjected to extreme temperatures, atmospheric conditions, water logging, non-specified charger usage, any kind of breaking or cutting of wires, improper or reckless use.
• Defects appeared due to causes beyond the capacity to control like the abnormal voltage, lightning, or acts of God.  
• This warranty will automatically be discontinued on the expiration of the warranty timeline, i.e., 12 Months (as determined by proof of purchase), even if the products are not operated during the warranty timeline for any reason. 

Privacy Policy for Primebook Effective Date: 2023/03/01

Thank you for visiting Primebook's website. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, purchase our products, or interact with us in any other way. By using our website or providing your information to us, you consent to the practices described in this Privacy Policy.

1. Information We Collect

1.1. Personal Information: We may collect personal information such as your name, email address, shipping address, billing address, phone number, and payment information when you make a purchase or sign up for our newsletter.

1.2. Website Usage Information: We may collect information about your interactions with our website, such as your IP address, browser type, pages visited, and time spent on our site. We use cookies and similar technologies to collect this information.

2. How We Use Your Information

2.1. We use the information we collect for the following purposes:

• Processing and fulfilling your orders
• Communicating with you about your orders, products, and promotions
• Improving our website and customer experience
• Sending you marketing communications, if you have opted in to receive them
• Preventing fraud and ensuring the security of our website
• Complying with legal obligations

3. Information Sharing and Disclosure

3.1. We may share your personal information with third-party service providers who assist us in operating our website, processing payments, fulfilling orders, or conducting marketing activities. These service providers are contractually obligated to use your information only for the purposes of providing services to us and are prohibited from using it for any other purpose.

3.2. We may also disclose your information if required by law or in response to a valid legal request, such as a subpoena or court order.

4. Your Choices

4.1. You can choose not to provide certain personal information, but this may limit your ability to use certain features of our website or make purchases.

4.2. You can opt out of receiving marketing communications from us by following the instructions provided in the communication or by contacting us directly.

5. Data Security

5.1. We take reasonable measures to protect the security of your personal information and prevent unauthorized access, disclosure, or alteration. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Changes to This Privacy Policy

6.1. We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Privacy Policy on our website and updating the effective date.

7. Contact Us

7.1. If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at +919667413981

Primebook Website Terms and Conditions

Welcome to the Primebook website. These Terms and Conditions outline the rules and regulations for the use of the Primebook website, operated by Floydwiz Technologies Private Limited, located at 59, Ground Floor Kundan Nagar Laxmi Nagar, Delhi India 110092.

By accessing this website, we assume you accept these terms and conditions. Do not continue to use the Primebook website if you do not agree with all the terms and conditions stated on this page.

1. License to Use:

Unless otherwise stated, Primebook and/or its licensors own the intellectual property rights for all material on the Primebook website. All intellectual property rights are reserved. You may view, download, and print pages from the website for your own personal use, subject to the restrictions set in these terms and conditions.

2. Restrictions:

You are specifically restricted from all of the following:

Publishing any website material in any other media.

Selling, sublicensing, and/or otherwise commercializing any website material.

Publicly performing and/or showing any website material without proper attribution.

3. Content:

Primebook allows you to post, link, store, share, and otherwise make available certain information, text, graphics, videos, or other material. You are responsible for the content you post on the website. By posting content, you grant Primebook a non-exclusive, worldwide, irrevocable, sub-licensable license to use, reproduce, adapt, publish, translate, and distribute it in any and all media.

4. Website Use:

You agree to use the Primebook website only for lawful purposes and in a way that does not infringe upon the rights of, restrict, or inhibit anyone else's use and enjoyment of the website.

5. Privacy Policy:

Your use of the Primebook website is also governed by our Privacy Policy, which can be found at [link to Privacy Policy]. By using the website, you consent to the terms of the Privacy Policy.

6. Limitation of Liability:

In no event shall Primebook, nor any of its officers, directors, and employees, be held liable for anything arising out of or in any way connected with your use of this website. Primebook shall not be liable for any indirect, consequential, or special liability arising out of or in any way related to your use of this website.

7. Indemnification:

You hereby indemnify to the fullest extent Primebook from and against any and all liabilities, costs, demands, causes of action, damages, and expenses arising out of or in any way related to your breach of any of the provisions of these terms.

8. Severability:

If any provision of these terms is found to be unenforceable or invalid under any applicable law, such unenforceability or invalidity shall not render these terms unenforceable or invalid as a whole.

9. Variation of Terms:

Primebook is permitted to revise these terms at any time as it sees fit, and by using this website you are expected to review these terms regularly.

10. Governing Law & Jurisdiction:

These terms will be governed by and interpreted in accordance with the laws of India, and you submit to the non-exclusive jurisdiction of the state and federal courts located in India for the resolution of any disputes.

By accessing the Primebook website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If you do not agree with these terms, please refrain from using our website.

Last updated: 10th August 2023